What are your employees searching for?

The Top Ten Microsoft Office Performance Support Topics

At Ontuitive we spend a lot of time helping customers migrate to the latest version of Microsoft Office. To get an idea of which new features, concepts, and menu placements are most confusing to employees upon upgrade, we measure the performance support topics which are most frequently accessed. The following is our Top Ten List.

The IDC found that the amount of time an employee spends searching for information, and not productively working, averages out 8.8 hours per week.  Costing organizations more than $14,000 per year, per employee. 

What are employees searching for that takes up more than 20% of their time?  The ten items listed above are examples of specific items; but more than likely, most are “Googling” how-to do, or find, something that used to be second nature, or that they had at least at one time learned.  And being that there are more 750 million Office users; it’s pretty certain that a large chunk of those searches have to do with some sort of function within the Office suite of applications.

Migrating from one version to another is a must.  And, unfortunately, is not as intuitive for users as might be assumed.  Users will need help.

Learning is now about providing users the answers WHEN they need it.  It’s time to start serving your users, the way they need to be served: by giving them on-demand support, in the form of Performance Support. 

See for yourself: Pretend you just upgraded, you knew how to create a chart in Word, and now just need the quicksteps as reminders.  Go to “Help” and see what you get?  Go to Google and see what you get?  Are you able to find solution in 2-clicks and 10-seconds with either?

Read more on how to make your migration an opportunity for you, and your IT department, to shine with the Microsoft Office Migration Guide – Hazards, Possibilities, and Methods.