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As a global leader in performance support solutions, we are always thinking of new ways to bring institutional knowledge, industry research and best practices to companies just like yours. So we wrote a book, Innovative Performance Support: Strategies and Practices for Learning in the Workflow.

Co-written by our resident thought leaders Bob Mosher and Conrad Gottfredson, Innovative Performance Support offers a concise and comprehensive overview of performance support practices — replete with ongoing, job-specific resources that ensure your employees will perform effectively on the job. Our book enables your company to learn how to:

• Save money on traditional training while increasing productivity
• Reduce the learning time required to achieve successful performance
• Supplement or replace existing training programs
• Decrease the use of help desks and other traditional in-house support functions

From free, open-source applications like blogs and wikis to sophisticated new software systems, Innovative Performance Support will help you implement the right performance support strategy for any team in your organization.

Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers. ~Marc Rosenberg, Marc Rosenberg & Associates

Read this book if you want to add another layer to your organization with a learning agility strategy for growth, progress and competitive advantage--"one that learns and responds quickly to adaptive challenge". Also, read this book if you are a social learning manager and want to consider the full spectrum of how social learning, collaboration and employee interactions impacts a performance learning support system. You will find strategies form planning social learning across the five moments of learning need. Finally, read this book to consider many strategies to bridge between conventional, formal learning experiences with individualized experiences supported by efficient performance support solutions. ~Margaret Martinez, President & CEO, The Training Place, Inc.

It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way. ~Nigel Paine, MD NigelPaine.com Ltd

This is an outstanding book, and one sure to be of great value to Learning and Development professionals. Performance Support has always been of critical importance as part of professional development -- whether you are talking about general business skills, IT or other technical areas, process improvement, or any other area of human performance in the workplace. But unfortunately it has often taken a backseat -- in terms of attention, budget, etc. -- to formal training, whether classroom training or e-Learning. The good news is that formal learning can be optimized and can provide more value when you take a performance support-centric approach to your learning and development initiatives. This is because training time can be shortened, and costs reduced, by making sure you are only training the core skills, knowledge, etc. that are absolutely required, while relying on a strong performance support infrastructure for the rest.
~Thomas Stone, Director, Social Learning Portal for Dale Carnegie Digital.

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