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Take a Look at Ontuitive’s Performance Support Handiwork
Demonstrating Results for a New Way to Work
Best practices, lessons learned and overcoming our clients’ unique challenges are all part of our everyday operations. Companies from all over the world come to Ontuitive to have their performance support problems solved. They want productive workforces, and we are experts at delivering just that.
The case studies below are about our clients, past and present. We hope you enjoy them.
Ontuitive’s Case Studies
Antoni van Leeuwenhoek Hospital Case Study
Ontuitive Drives Successul Healthcare Information System Adoption at MajorCancer Hospital in Netherlands: From secretary to surgeon...with minimal helpdesk calls
“Introducing performance support as the foundation for our Outlook migration saved the corporation more than 39% over a traditional classroom based approach in hard training costs. Having 69% of employees not in the classroom saved our business up to 4,800 hours of lost work time. With results like these, performance support will undoubtedly be an integral part of all future technology migrations at Herman Miller,” Jeremy Smith, Senior Learning Solutions Manager.
Ontuitive’s Performance Support Solution Boosts Cigna Sales Teams Cigna Corporation’s sales teams needed to support the adoption of salesforce.com for 750 of their employees. Beyond training, they also needed to develop standard operating procedures (SOPs) to improve consistency in handling their sales processes and to provide management to change the process on the !y. Sales representatives could encounter up to 15 variations on the pre-sale process alone. Cigna University, the educational arm of Cigna Corporation, was charged with increasing both sales team adoption and pro"ciency with salesforce.com — a mighty task.
Although Herman Miller has seen continued success in its business, it was discovered that their current e-learning solution was underutilized while their IT support center was overloaded with typical “how-to” questions. With their e-learning contract coming up for renewal, Herman Miller decided to search for a better learning solution and found it with Ontuitive’s performance support services.
The Monier Group
When European roofing-systems manufacturer The Monier Group introduced its new Microsoft Office and Lotus Notes desktop applications to employees in 2010, the company realized that its biggest challenge would involve driving employee adoption and proficiency on the new software. Knowing that its business units could no longer manage their training efforts in a silo, The Monier Group needed a uniform approach to training that would minimize the disruption to employee productivity, save money on training costs and realize the advantages of its new technical functionality. The Monier Group turned to Ontuitive for a practical solution that would deliver global learning and support at a reduced cost. As a result, Ontuitive helped The Monier Group build a training and support system to improve proficiency with desktop applications and save big on desktop training and support.
When the development and manufacturing of a product is so complex that it requires hundreds of specialists, a streamlined Product Life Cycle Management (PLM) system is vital. Océ, a manufacturer of printers, copiers, and scanners, knows all about that; they recently revamped their PLM system and corresponding processes and methods, and when doing so called in the help of Ontuitive, who they have been working with for years now.
Attero wins silver SAP Quality Award ‘We wouldn’t have made this without Ontuitive.' When waste processing company Attero wanted to switch to SAP in 2010, it realized it was going to have to climb a mountain. Quality Assurance Manager, Ton Kollée, was responsible for the ICT component of the project; 650 employees from a wide range of disciplines were to make the transfer.
The Dutch Railways
How can you make sure that 8,500 employees simultaneously and successfully migrate from Microsoft Office 2003 to 2010, while also introducing SharePoint, a branding program, and additional new software for web work? That was the challenge for Dutch Railways in 2011, which is why the company decided to hire Ontuitive to help them move through the migration and deployment as smoothly as possible.
The Medicines Evaluations Board
In 2005, the Dutch MEB (Medicines Evaluation Board) started migrating the business and content management processes for its 250 users from a paper-based document management system to the FileNet P8 platform. While the Dutch MEB planned for a one-time formal training session on the new system, it needed an ongoing training and performance support tool for its doctors, pharmacists and scientists. The result was an embedded FileNet solution, tailor-made by Ontuitive, that automatically updates new releases or changes to the Dutch MEB’s processes, procedures and workflows. Ontuitive’s FileNet solution is accessible to all of the Dutch MEB’s users, who reside in locations across the Netherlands.
Warwickshire County Council
Embedded learning and performance support for Warwickshire County Council’s desktop migration. The council selected Ontuitive’s embedded learning and performance support libraries covering Windows 7, Office 2010 and also added Ontuitive’s Microsoft Project, Access and Lotus Notes support content.
'Reasonably satisfied employees': that was the ultimate goal of the Bel Leerdammer project managers when they rolled out the ‘New Age’ project, a large-scale migration to Microsoft Office 2010, Windows 7, and Outlook 2010. To give the migration the biggest chance of succeeding, Bel Leerdammer hired Ontuitive. 'Ontuitive did more for us than just help out with the technical side of the project. Together we set up a full training and communications plan, which proved to be a large contributing factor to the smooth transition'.
The whole financial administration in one big supporting system: that was the 2012 goal for the Dutch ministries of Social Affairs and Employment, Public Health and Finance. A big challenge that luckily was being facilitated by the fact that the Ministry of Social Affairs had many years of experience in using the financial software system SAP.