Case Studies

Ontuitive’s Performance Support Solution Boosts Cigna Sales Teams Cigna Corporation’s sales teams needed to support the adoption of salesforce.com for 750 of their employees. Beyond training, they also needed to develop standard operating procedures (SOPs) to improve consistency in handling their sales processes and to provide management to change the process on the !y. Sales representatives could encounter up to 15 variations on the pre-sale process alone. Cigna University, the educational arm of Cigna Corporation, was charged with increasing both sales team adoption and pro"ciency with salesforce.com — a mighty task.

When European roofing-systems manufacturer The Monier Group introduced its new Microsoft Office and Lotus Notes desktop applications to employees in 2010, the company realized that its biggest challenge would involve driving employee adoption and proficiency on the new software. Knowing that its business units could no longer manage their training efforts in a silo, The Monier Group needed a uniform approach to training that would minimize the disruption to employee productivity, save money on training costs and realize the advantages of its new technical functionality. The Monier Group turned to Ontuitive for a practical solution that would deliver global learning and support at a reduced cost. As a result, Ontuitive helped The Monier Group build a training and support system to improve proficiency with desktop applications and save big on desktop training and support.

Attero wins silver SAP Quality Award ‘We wouldn’t have made this without Ontuitive.' When waste processing company Attero wanted to switch to SAP in 2010, it realized it was going to have to climb a mountain. Quality Assurance Manager, Ton Kollée, was responsible for the ICT component of the project; 650 employees from a wide range of disciplines were to make the transfer.

In 2005, the Dutch MEB (Medicines Evaluation Board) started migrating the business and content management processes for its 250 users from a paper-based document management system to the FileNet P8 platform. While the Dutch MEB planned for a one-time formal training session on the new system, it needed an ongoing training and performance support tool for its doctors, pharmacists and scientists. The result was an embedded FileNet solution, tailor-made by Ontuitive, that automatically updates new releases or changes to the Dutch MEB’s processes, procedures and workflows. Ontuitive’s FileNet solution is accessible to all of the Dutch MEB’s users, who reside in locations across the Netherlands.

'Reasonably satisfied employees': that was the ultimate goal of the Bel Leerdammer project managers when they rolled out the ‘New Age’ project, a large-scale migration to Microsoft Office 2010, Windows 7, and Outlook 2010. To give the migration the biggest chance of succeeding, Bel Leerdammer hired Ontuitive. 'Ontuitive did more for us than just help out with the technical side of the project. Together we set up a full training and communications plan, which proved to be a large contributing factor to the smooth transition'.