Performance support is not a difficult concept. It’s putting the right information — and access to that information — into the hands of your workforce, right when they need it. Think of it as giving your employees quick references to the complex software and business processes they use every day.

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Classroom training and e-learning cost money and time — which impacts your company’s performance and productivity. The truth is that most people learn by doing. Studies have shown that users forget 90% of what they learn in training¹. This fact, combined with the shear volume of process and application information required for effective use makes training, coaching, e-learning impractical. In order to "learn by doing" users need support that's contextual, just-enough, and ready when they are.

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Put the right performance support solution in place when your employees need them — so they can get the job done.

1: http://en.wikipedia.org/wiki/Forgetting_curve
2: http://www.zdnet.com/blog/projectfailures/crm-failure-rates-2001-2009/4967