As a performance support pioneer, we’ve worked with hundreds of customers and know the solution ingredients that impact employee performance most significantly. As the term “performance support” becomes more widely used, it’s important we define our use of the term for our customers.

To be real and valuable, performance support solutions must have these attributes:

• Aligned: To the business need.
• Embedded: In the workflow.
• Contextual: Access by process, roles, and circumstances.
• Just Enough: Support to get the job done.
• Uniform: Across business processes and applications.
• Integrated: With formal learning.
• Trusted: To be correct and current.

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